Privacy policy

Last Updated: October 10, 2026

VIVFLUX (“we”, “us”, “our”) operates the website https://vivflux.com , offering premium lighting fixtures including pendant lights, wall lamps, floor lamps, table lamps, crystal chandeliers and custom‑made lighting products (collectively, the “Services”).

This Privacy Policy explains how we collect, use, share and protect your personal information when you browse our website, place orders for lighting products, send us product / installation / warranty inquiries, subscribe to newsletters or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern matters relating to personal‑information collection, processing and disclosure.

By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

“Personal information” means data that identifies or can be reasonably linked to an individual. It does not include anonymous or de‑identified data. Depending on how you interact with our lighting store, we may collect:

  • Contact information: your full name, billing address, shipping address, phone number and email address (for order delivery, lighting consultation, warranty support and custom‑project communication).
  • Payment & transaction information: payment method details, order records, purchased lighting items, return / exchange / warranty‑claim information, cart and wish‑list content.
  • Account information: username, password and your website preference settings if you create an account.
  • Inquiry‑related information: messages you send us about lamp specifications, installation guidance, custom lighting requests, shipping time and after‑sales support.
  • Device & technical information: IP address, browser type, device identifiers, pages you view on our lighting store, browsing behaviour and timestamps of your visits.
  • Marketing preferences: your choices to receive promotional emails about new‑arrival lamps, discount campaigns and product updates.

SOURCES OF PERSONAL INFORMATION

We obtain personal‑information mainly from:

  1. Information you submit directly: when you place orders, submit contact forms, ask for custom lighting quotations, create an account or contact customer service.
  2. Automatically collected data: via cookies and similar tracking technologies when you visit https://vivflux.com .
  3. Authorised third‑party service providers: including our e‑commerce platform Shoppaas, payment processors, logistics fulfillment partners, analytics and advertising partners.
  4. Business partners, where legally permitted.

HOW WE USE YOUR PERSONAL INFORMATION

We process your personal data for these legitimate purposes:

  1. Fulfil lighting‑related orders & after‑sales services
    Process payments, arrange shipment of your lighting goods, send order and delivery notifications, handle returns, exchanges and warranty requests for lighting products, reply to your installation‑related questions and custom‑lamp inquiries. Maintain your account and shopping preferences.
  2. Improve our website & lighting product experience
    Analyse store usage to optimise product display for pendant lights, wall lamps and other fixtures; troubleshoot website issues; understand customer needs for home‑lighting solutions.
  3. Marketing & promotion
    Send optional marketing emails about new arrivals, lighting collection updates and special offers. You may opt‑out of marketing emails at any time. We may also serve relevant online advertisements for our lighting products on third‑party platforms.
  4. Security & fraud prevention
    Authenticate user accounts, detect suspicious transactions, protect our store, customers and lighting‑order payment security.
  5. Customer communication
    Respond to your questions about lamps, lead‑times, custom orders and post‑purchase support.
  6. Legal compliance
    Comply with applicable laws, respond to official legal requests, enforce our Terms of Service and resolve disputes.

COOKIES AND SIMILAR TRACKING TECHNOLOGIES

We use cookies and web beacons on our website. Essential cookies are required for cart functions, login and normal store operation. Non‑essential cookies include analytics and marketing cookies to understand visitor behaviour and show relevant lighting advertisements.

You can manage or reject non‑essential cookies via your browser settings or our website cookie consent banner. Rejecting marketing cookies will not stop you from purchasing lighting products, but some website functions may work with limited performance.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We will not sell your personal‑information without your explicit consent. We may share your data in limited legitimate circumstances:

  • Service providers working on our behalf: Shoppaas, payment processors, logistics & shipping partners, cloud‑hosting providers, analytics and customer‑support tools needed to deliver lighting orders and store services.
  • Marketing partners, for targeted advertising of our lighting goods (subject to your opt‑out rights).
  • When you give us your consent for disclosure (for example for custom‑project communication).
  • Within our corporate‑group affiliates.
  • In connection with business transfers such as merger or asset sale; to comply with law, court orders or government requirements; to protect our legal rights and the safety of our users.

THIRD‑PARTY LINKS

Our website may contain links to external third‑party websites. We are not responsible for the privacy policies or content of those external sites. We encourage you to read their privacy notices before submitting personal‑information.

CHILDREN’S PRIVACY

Our lighting store is intended for adults. We do not knowingly collect personal‑information of minors under the age of majority. If you believe we hold data of a minor, please contact us so we can delete such information.

DATA RETENTION & INFORMATION SECURITY

We keep your personal‑information only as long as necessary: to complete lighting‑order fulfilment, handle warranty and after‑sales matters, meet tax and legal‑record‑keeping obligations and resolve disputes. When data is no longer needed, we securely delete or anonymise it.

No internet transmission or electronic‑storage method can guarantee 100% security. While we take reasonable technical measures to protect your data, absolute security cannot be guaranteed. Please avoid sending highly sensitive data over unsecure email channels.

YOUR PRIVACY RIGHTS

Subject to local‑law eligibility (GDPR, CCPA and other regional privacy rules), you may have the following rights regarding your personal‑information:

  • Right to access / obtain a copy of your stored personal‑data
  • Right to correct inaccurate personal‑information
  • Right to request deletion of your personal‑information
  • Right to data portability
  • Right to opt‑out of sale / sharing of your data for targeted advertising
  • Right to withdraw marketing‑email consent

If you wish to exercise these rights for our store, send your request to vip@vivflux.com. We may verify your identity before processing your application.

Global Privacy Control (GPC): If your browser sends a Global Privacy Control opt‑out signal, we will treat this as a valid opt‑out request for targeted advertising for your current device and browser, as required under California privacy law. We do not recognise other generic “Do Not Track” browser signals.

We will not penalise you for exercising your privacy rights. We respond to valid user requests within legally‑required timelines.

COMPLAINTS

If you are dissatisfied with how we handle your personal‑information, please email us at vip@vivflux.com. You also hold the right to lodge a complaint with your local data‑protection authority.

INTERNATIONAL DATA TRANSFERS

Your personal‑information may be transferred and stored outside your country of residence. For users in the European Economic Area or United Kingdom, transfers will rely on recognised legal safeguards such as Standard Contractual Clauses where applicable.

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy occasionally to reflect updated business practices or legal‑rule changes. Updated text will be published on https://vivflux.com with a revised “Last Updated” date.

CONTACT US

For all questions about this Privacy Policy and privacy‑related requests:

Website: https://vivflux.com
Email: vip@vivflux.com