RETURN & WARRANTY POLICY

Last Updated: October 10, 2026

This Return & Warranty Policy applies to all orders of lighting products purchased from https://vivflux.com operated by VIVFLUX, including pendant lights, wall lamps, floor lamps, table lamps, crystal chandeliers and custom-made lighting fixtures.

This policy describes return eligibility, return procedures, product warranty coverage, exclusions and related terms.

1. GENERAL RETURN RULES

For in-stock lighting products, you may request a return within 30 calendar days after you receive the goods. The items must be unused, undamaged, kept in original packaging and with all accessories intact.

Custom-made lighting products are produced according to your personalized specifications. Once production starts, custom orders cannot be cancelled, returned or exchanged, unless there is a confirmed manufacturing defect from our side.

2. RETURN PROCEDURE

Before returning any goods, you must send a return request to vip@vivflux.com. Please provide your order number, product photos or videos to explain the reason for return. We will review your application and send you return instructions once approved.

Do not send back items without prior written approval from us. Unauthorized returns will not be accepted.

3. RETURN SHIPPING COST

• If the return is caused by our manufacturing defect, wrong item delivery or serious quality problem: we will bear the reasonable return shipping cost as agreed.
• If you return goods for personal reasons (change of mind, wrong size/style selection): you are responsible for all return shipping fees, customs fees and any related charges. Original shipping cost will not be refunded.

Lighting fixtures are fragile. Please use proper protective packaging for return shipment. You are liable for damage during return transit.

4. REFUND ARRANGEMENT

We will inspect the returned goods after receiving the package. If items meet return requirements, we will process your refund within 7–15 business days. Refunds will be issued to your original payment method. The actual arrival time depends on your payment provider.

We reserve the right to deduct compensation fees if the returned product has scratches, damage, missing accessories or damaged original packaging.

5. PRODUCT WARRANTY

We provide a 2-year limited warranty for our lighting fixtures starting from the date of delivery. The warranty covers manufacturing defects in materials and workmanship under normal indoor use.

During the warranty period, if the product has qualified manufacturing defects, we will choose to repair, replace defective parts or replace the whole product at our discretion.

6. WARRANTY EXCLUSIONS

This limited warranty does NOT apply to the following situations:

• Damage caused by improper installation, incorrect wiring, overvoltage or unstable power supply.
• Damage from accident, impact, scratch, water immersion, fire, natural disaster or misuse.
• Normal wear and tear, light bulb, LED chips, surface aging and discoloration under long-time use.
• Repair, modification or disassembly done by unauthorized persons.
• Products purchased from unauthorized resellers.
• Cosmetic differences such as slight color variation between real product and screen display.

7. PRODUCT INSTALLATION REMINDER

Most chandeliers and wall lamps require professional electrician installation. Improper installation will void the warranty. VIVFLUX is not responsible for any injury or property loss caused by incorrect installation.

8. AMENDMENT OF POLICY

We may update this Return & Warranty Policy from time to time. Revised content will be published on https://vivflux.com with an updated effective date. Continued shopping on our website means you accept the updated policy.

9. CONTACT US

For questions about return, exchange or warranty claims, please contact:

Website: https://vivflux.com
Email: vip@vivflux.com