Shipping policy

Last Updated: October 10, 2026

This Shipping Policy applies to all orders placed on https://vivflux.com operated by VIVFLUX. It describes our shipping process, estimated delivery times, shipping fees, customs information and related matters for our lighting products including pendant lights, wall lamps, floor lamps, table lamps, crystal chandeliers and custom lighting fixtures.

1. PROCESSING TIME

All orders require processing before shipment. Standard in‑stock lighting items usually take 3–7 business days for production and inspection. Custom‑made lighting products require longer processing time, which will be confirmed to you separately before order confirmation.

Processing time does not include shipping transit time, weekends or public holidays. We will send you an email notification once your package is dispatched with tracking information.

2. SHIPPING DESTINATIONS

We ship to most countries and regions. Some remote areas may not be available for delivery. If your location cannot be shipped to, we will contact you promptly after you place the order and cancel or refund your order accordingly.

3. SHIPPING TIME & TRANSIT

Estimated transit time is for reference only and is not guaranteed. Typical delivery ranges from 10–30 business days after dispatch. Delays may occur due to logistics congestion, customs clearance, weather, carrier issues or force majeure events. VIVFLUX is not liable for such delays.

4. SHIPPING COST

Shipping fees will be calculated and displayed at checkout based on product weight, volume and delivery destination. For some large or heavy chandeliers and oversized lamps, extra freight or surcharges may apply.

5. PACKAGE TRACKING

Once your lighting package is shipped, we will send you a tracking number via email. You can track your shipment status using the provided tracking number. If tracking information has no update for a long period, please contact us at vip@vivflux.com.

6. PACKAGE DAMAGE & LOSS

Lighting fixtures are fragile. We take protective packaging measures for lamps. When receiving the parcel, please inspect the outer package carefully before signing for receipt.

If the package is visibly damaged, broken or lost, please take photos or videos as evidence and contact us immediately at vip@vivflux.com. Claims for damage or loss must be submitted within 7 days after delivery.

7. UNDELIVERABLE OR REFUSED PACKAGES

If the package cannot be delivered due to incorrect address, recipient absence or you refuse to receive the parcel, return shipping fees and any related customs charges will be deducted from your refund if applicable.

8. AMENDMENT TO THIS POLICY

We reserve the right to modify this Shipping Policy at any time. Any changes will be published on https://vivflux.com with the updated date. Your continued purchase after changes means you accept the revised policy.

9. CONTACT US

If you have any questions about shipping, delivery or tracking, please contact us:

Website: https://vivflux.com
Email: vip@vivflux.com